You have questions, we have answers (FAQ)

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Below we have listed the most common questions asked by our customers

Order £150 and up will be shipped for FREE via DHL.

A £9 shipping fee will apply to orders below £150.

You can check out our full shipping details here.

Orders are shipped within 1-2 business days from purchase date from our UK warehouse. We use DHL Express, shipping time normally takes 1-2 business days from the time your order is shipped.

A Shipping confirmation will be sent to you via email with your tracking information once your order has been dispatched.

Bought during a sale, peak season or over Christmas? Please allow up to 5 business days for your order to be shipped.

We’ve learnt from all the bodies, butts and beauties we could find to create the perfect fit. You can view our full size guide here.
Select your usual trousers size and see what corresponds in Freddy sizing. Our WR.UP style is a smaller Italian cut, designed to maintain shape, rather than stretch. If your body is between sizes, we suggest going up one. Most of our trousers are true to size, for those that indicate small in fit, we recommend a size up.

Freddy’s is made of a Bi.elastic material which means they have an amazing stretch when worn including the in-seam. We have customers up to 6ft tall who find the length of our WRUP full-length range fitting them exceptionally comfortably. You may click here for a detailed measurement range of our in-seams. Should you have any questions please feel free to get in touch with our Fit Specialists via our Live Chat!

If you’ve received the incorrect item, or an incomplete order, contact us at We’ll help you get to the butt of the problem.

We take great care when picking and packaging your order to ensure it is in perfect condition, ready for you to wear and enjoy. If you receive your order and find a fault in some way that we may have missed, please email us with photos within 48 hours from delivery at and we'll look into it for you.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable amount of time from the purchase date.

If the fault is deemed our responsibility, you can choose between a replacement if stock is on hand, a store credit or a full refund to your original payment method.

Items are not considered faulty if they are as a result of normal wear and tear.

If you’re still waiting for your Freddy order to arrive, get in touch with DHL or your local mail service with your tracking number. Your Freddy’s are in their safe hands, so they will be the fastest in letting you know where your order is. If they can’t give you any information, let us know at and we’ll lodge an investigation, Sherlock Holmes style.

If it wasn’t love at first sight, we can exchange or refund any regular priced, new product within 30 days from the date they arrived at your door. See our full returns and exchange policy here.

All orders are considered final when confirmed at checkout. If you’ve purchased the wrong size, send us a quick email at  with your order details. But if your order is already on its way, you can exchange your product once it has arrived, by following the instructions here.

New stock is regularly received from our Italian warehouse. We know we're the perfect fit for you, but if your size is out of stock, simply click on the size you want on the product page. A little box will pop up asking for your email address, so the minute your size is in stock, you’ll be notified straight away.

Once you place your order, it takes a few hours for your tracking link to be updated on the DHL website. Check again later. If it’s invalid after 48 hours, email us at and we’ll get to bottom of it.

FREDDY STORE UK is the only authorized retailer in the United Kingdom.
Purchase from our website and check out our Find my Fit or Size Guide page to find your perfect fit and we'll deliver to your doorstep, with fast shipping and 30-day returns.  Risk free shopping!

We also have Stockist partners that you can visit. You may find more information here.

There are two ways to dye. The standard way is to dye the fabric first, then build the product. The other way is to build the product first, then dye after. This offers a more refined, pastel colour. We do both.

We’ll boost you up like no friend you’ve ever had. Using our WR.UP technology, our designs work to enhance your feminine curves, shaping and embracing your butt, chest, thighs, calves and waist. We use soft jersey fabric, so you won’t just look good but you’ll feel good, too. Read more about our WR.UP Technology here.

DIWO stands for Dry In Wet Out. Made from polyester, our special elastic fabric is designed to move body sweat from inside your clothes to the outside. This helps keep your body temperature in check, so when you’re between workouts, you can avoid that post sweat chill from the moisture between your body and our fabric.

When it comes to checking out, you’ve got a few options. You can use your credit or debit card, as well as your Paypal account. Shop Pay, Apple Pay, Klarna and Clearpay are available too

All your credit card information is encrypted and safely transmitted, so whether you’re paying with your credit card, PayPal, Shop Pay, Apple Pay or ClearPay, your details are secure. We don’t store these details or share them with anyone else, so you can feel safe knowing it’s just between us.

It’s a two way street. Take care of your Freddy’s, and your Freddy’s will take care of you. Follow all care instructions here to avoid any early exits.
The simple solution: hand-wash in cold water with mild detergent. Do not soak and do not dry clean. If your Freddy’s are still going through a bad patch, consult with your local cleaner.

All our products are in GBP currency.

Our sports sets are made to match, so unfortunately they can’t be bought in different sizes. If you’re after separate pieces, take a look through our tops or bottoms categories for something to suit your butt and torso.

Fit Finder