Shipping and Delivery

 

We ship to the following countries in the United Kingdom: England, Wales,  Scotland, Channel Islands (Guernsey and Jersey) and the Isle of Man. We also ship internationally to Australia, New Zealand and USA.

We utilise Royal Mail 24 express on all UK domestic orders and Royal Mail International on orders from overseas.

Please expect your order to be dispatched within 1-2 business days from purchase date from our warehouse located in United Kingdom. 

A Shipping confirmation will be sent to you via email with your tracking information once your order has been dispatched.

Bought during a sale, peak season or over Christmas? Please allow up to 5 business days for your order to be shipped.

If your parcel is returned to us due to an incorrect address or marked unclaimed, a new shipping fee will apply for redelivery of your order.

Please note international customs duties, shipping costs and sales taxes are non-refundable.

Customs (International Order)
Your parcel may be subject to customs duties, VAT, taxes or clearance. This may vary for each country and any charges will be paid by the customer.

Help
If your Freddy order is delayed, missing or damaged in shipment, we recommend calling your local courier and quoting your tracking number. Delays in delivery due to courier delay or unforeseen circumstances, such as natural disasters, delivery company strikes or custom clearance issues are beyond the control and responsibility of Freddy. If you need any assistance, contact us at support@freddystore.co.uk

 

Shipping Protection 

We understand the valuable nature of your purchase, as such, we have partnered with Shiptection (powered by Insureship) which means you have the option to include Shipping Protection with your order that provides protection from loss, damage or theft. 

If you would like to avail the Shipping Protection together with your order, please tick "Add Shipping Protection from Damage, Loss & Theft" on check out.

NOTE: Lost parcels due to incorrect address, incomplete address, non-collection or refusal of delivery is NOT eligible for this protection. Standard exclusions also apply, you may find the terms and conditions here.

For your reference, please find a table that outlines the type of protection, requirements, eligibility and processing time below:

Type of Protection	Requirements to file replacement request	Filing period to be eligible	Processing time
Lost in transit	Status in tracking is NOT delivered	7 days after last courier scan, but no longer than 30 days	1-2 business days
Damaged in shipment	Photo showing damage in postbag or tampering in post bag; photo of damaged merchandise as applicable	after 5 days from delivery date, but no longer than 20 days	1-2 business days
Stolen/ Theft	Tracking information is marked as delivered but courier declared as lost, missing or was delivered incorrectly	after 5 days from delivery date, but no longer than 20 days	1-2 business days

 

Documentation requirements submitted will be assessed accordingly, additional information or documents may be required. Approval of the replacement request will be at the company’s discretion.

If you have purchased Shipping Protection with your order and your shipping or delivery issue falls within the mentioned table above, please reach out to our Customer support team at  support@freddystore.co.uk to request for a replacement.

If the same product becomes out of stock, a store credit will be provided.

For more details about protection coverage, terms and conditions, you may click this link https://claims.insureship.com/policy