Our products are created with quality, considered materials, so you’ll always feel comfortable in your skin, tops, and bottoms. We design our products to make you feel good and look even better. So be sure to take care of them and they’ll do the same for you.
Care for us
Worth thinking about
Whilst there are lots of things you’ll do with your Freddy’s, here are a few things you shouldn’t. Don’t: leave them wet, soak, tumble dry, dry clean, bleach, iron the silicon membrane, dry in direct sunlight, lend them to your friend – you’ll never get them back.
Read the care instructions on each product’s label carefully. Each style and material has slightly varied care instructions.
SALE/Promotional Return Policy:
- 5 to 30% off sale or discount - may be returned for an exchange, store credit or refund.
- 31-50% off sale or discount - may be returned for an exchange or store credit. Return label/ handling fee per item will apply
- 60% and up items are considered final sale and are non-returnable. This does not affect your statutory rights
- Outlet sale, Clearance Sale items are considered final sale and are non-returnable. This does not affect your statutory rights
**The return policy table is in addition to and does not affect your statutory rights
International orders - please see our full returns policy here
General Return Policy
- You get 14 days once you receive your Freddy item to decide whether you want to keep it or send it back.
- FREE Return label on exchange and store credit options (UK/ Domestic orders, full priced and discounted orders up to 30% off)
- Return address: London, UK
- You get to choose from a refund, exchange or store credit as long as your order meets our Returns Terms & Conditions.
- Got it on sale? Check out our Returns Terms & Conditions.
Shipping and Delivery
Your order will be dispatched within 1-2 business days from our London warehouse. During Sale period, dispatch times may take a bit longer than usual (up to 5 business days to dispatch).
Shipping fee /shipping time
- Orders £190 and up is eligible for FREE express shipping (delivery takes 1-3 business days from dispatch)
- Orders below £190: shipping fee is £5 for Express (delivery takes 1-3 business days from dispatch)
For more information on Shipping and delivery, please click here
Our products are created with quality, considered materials, so you’ll always feel comfortable in your skin, tops, and bottoms. We design our products to make you feel good and look even better. So be sure to take care of them and they’ll do the same for you.
Care for us
Worth thinking about
Read the care instructions on each product’s label carefully. Each style and material has slightly varied care instructions.
GB
