Neon Feline Skinair Active Sport Shoes - Lime

We ship to the following United Kingdom regions: England, Wales,  Scotland and  Channel Islands (Guernsey and Jersey) and the Isle of Man. We also ship internationally to Australia, New Zealand and USA.

We utilise Evri Express/Evri 2-day Delivery service on all UK domestic orders and Royal Mail International on overseas orders.

Please expect your order to be dispatched within 1-2 business days from purchase date from our warehouse located in United Kingdom. 

A Shipping confirmation will be sent to you via email with your tracking information once your order has been dispatched.

Bought during a sale, peak season or over Christmas? Please allow up to 5 business days for your order to be shipped.

If your parcel is returned to us due to an incorrect address or marked unclaimed, a new shipping fee will apply for redelivery of your order.

Please note international customs duties, shipping costs and sales taxes are non-refundable.

Customs (International Order)
Your parcel may be subject to customs duties, VAT, taxes or clearance. This may vary for each country and any charges will be paid by the customer.

Help
If your Freddy order is delayed, missing or damaged in shipment, we recommend calling your local courier and quoting your tracking number. Delays in delivery due to courier delay or unforeseen circumstances, such as natural disasters, delivery company strikes or custom clearance issues are beyond the control and responsibility of Freddy. If you need any assistance, contact us at support@freddystore.co.uk

Shipping Protection 

We understand the valuable nature of your purchase, as such, we have partnered with Shiptection (powered by Insureship) which means you have the option to include Shipping Protection with your order that provides protection from loss, damage or theft. 

If you would like to avail the Shipping Protection together with your order, please tick "Add Shipping Protection from Damage, Loss & Theft" on check out.

NOTE: Lost parcels due to incorrect address, incomplete address, non-collection or refusal of delivery is NOT eligible for this protection. Standard exclusions also apply, you may find the terms and conditions here.

For your reference, please find a table that outlines the type of protection, requirements, eligibility and processing time below:

Documentation requirements submitted will be assessed accordingly, additional information or documents may be required. Approval of the replacement request will be at the company’s discretion.

If you have purchased Shipping Protection with your order and your shipping or delivery issue falls within the mentioned table above, please reach out to our Customer support team at  support@freddystore.co.uk to request for a replacement.

If the same product becomes out of stock, a store credit will be provided.

For more details about protection coverage, terms and conditions, you may click this link https://claims.insureship.com/policy

**This return policy does not affect your statutory rights

£79 Sale - this is considered final sale/ non returnable.  This does not affect your statutory rights.

Buy 1 Get 1 FREE Promo: We accept a direct exchange to another size, style, or colour of the same price or lower.  A handling/ return label fee of £7 will apply per item, per exchange. This does not affect your statutory rights.

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• You get 14 days once you receive your Freddy item to decide whether you want to keep it or send it back.
• FREE Return label on Exchange and Store credit options (UK/Domestic orders Full priced orders and orders up to 30% off)
• Return address: United Kingdom
• To START A RETURN, Click here
• You get to choose from a refund, exchange or store credit as long as your order meets our Returns Terms & Conditions.
• Got it on sale? Read our Returns FAQ: "How do I return a Sale or discounted items" 
• Sustainability: When an item is returned, it goes through a reverse logistics chain, causing double emissions. You may do your part in reducing environmental impact. Make sure to check our Sizing guide carefully before ordering.