Global Outlet Sale Return Policy:
How to Return a faulty product:
My item is Faulty?
We take great care when picking and packaging your order to ensure it is in great condition, other than any minor imperfections due to the nature of our outlet products. If you receive your order and find a true defect or manufacturing fault please email us with photos within 48 hours from delivery at support@freddystore.co.uk and we'll look into it for you.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable amount of time from the purchase date.
If the fault is deemed our responsibility, you can choose between a replacement if stock is on hand, a Gift Card if stock is unavailable or a full refund to your original payment method. We will refund or issue a Gift Card for both product(s) & return shipping fees for items deemed to have a manufacturing fault.
Items are not considered faulty if they are as a result of normal wear and tear.