Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern www.freddystore.co.uk’s relationship with you in relation to your use of this website.
By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to www.freddystore.co.uk and “You” and “Your” refers to you, the client, visitor, website user or person using our website.
AMENDMENT OF TERMS
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and www.freddystore.co.uk’s rights and obligations to each other.
COMPETITION AND CONSUMER ACT
www.freddystore.co.uk’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
DELIVERY OF PHYSICAL GOODS
www.freddystore.co.uk uses third party couriers to deliver physical goods. www.freddystore.co.uk is not responsible for goods that are either damaged in transit or not received. Damaged or lost orders should be resolved with the courier. Replacement of damaged or lost items is made at the discretion of www.freddystore.co.uk
ORDER CANCELLATION
All orders are considered final when confirmed at checkout. If you wish to change any part of your order , please email support@freddystore.co.uk. Once an order is packed or processed, any change on the order may not be possible. Any change in an order is also not possible during the Christmas season or when purchase was made during an ongoing Sale or promotion. If the order is eligible for a return you may opt to return to us in accordance with the returns policy.
We also reserve the right to cancel any order placed on our website for the following reasons:
- Fraud: If we suspect any fraudulent activity or transaction, the order will be cancelled and the incident will be reported to the appropriate authorities.
- Out of stock: If the product(s) you ordered is out of stock, we will notify you and cancel the order. We will provide a full refund or suggest a suitable replacement if available.
- Error on pricing or listing: We make every effort to ensure that our prices and product listings are accurate. However, if there is an error in pricing or listing, we reserve the right to cancel the order and provide a full refund.
- Fail verification check: If we are unable to verify your identity or payment information, we reserve the right to cancel the order.
- Pending payment from previous order: If you have any pending payments from a previous order, we will cancel your current order until the previous payment is cleared.
- History of dishonesty: If you have a history of dishonesty or fraudulent activity with us, we reserve the right to cancel any future orders.
- Breach of terms: If you breach any of our terms and conditions, we reserve the right to cancel your order.
If we cancel your order, we will notify you by email and provide a full refund.
PAYMENTS USING INTERNATIONAL BANK / DEBIT / CREDIT CARDS
Some banks and credit card issuers might charge customers an extra international transaction fee even if the card is charge in local currency. Please note that we process payments on this website in the United Kingdom. Any cards issues outside of the UK are considered international and may be subject to these fees. These fees are charged by your bank and not by www.freddystore.co.uk. For more information about these charges, please contact your card issuer directly.
LINKS TO OTHER WEBSITES
www.freddystore.co.uk may from time to time provide on its website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between www.freddystore.co.uk and the owners of those websites. www.freddystore.co.uk takes no responsibility for any of the content found on the linked websites.
www.freddystore.co.uk’s website may contain information provided by third parties for which www.freddystore.co.uk accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
YOUR PRIVACY
At www.freddystore.co.uk, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. www.freddystore.co.uk respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth). Our secure servers protect all information we receive from our customers. www.freddystore.co.uk’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data www.freddystore.co.uk collects is secured against unauthorised use or access. Credit card information is not stored by us on our servers.
THIRD PARTIES
www.freddystore.co.uk does not and will not sell or deal in personal or customer information. We may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, www.freddystore.co.uk may use the information that you provide to improve its website and its services but not for any other use.
COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only, and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other forms of electronic retrieval system.
ELECTRONIC GIFT CARD AND STORE CREDIT
Valid Only on freddystore.co.uk: Gift cards and store credit are issued by and can only be redeemed on freddystore.com. They cannot be used on any other websites, subsidiaries, or retail locations.
Non-Transferable & Non-Refundable: Gift cards and store credit are non-transferable, non-refundable, and cannot be exchanged for cash.
Expiration: Gift cards and store credit have a stated expiration date, which cannot be extended under any circumstances. Once expired, any remaining balance will be forfeited.
Partial Use: If your purchase is less than the value of your gift card or store credit, the remaining balance will remain available for future purchases until the card or credit expires.
Lost or Stolen Cards: We are not responsible for lost, stolen, or damaged gift cards. Store credit is linked to your account and cannot be transferred.
No Cash Redemption: Gift cards and store credit cannot be redeemed for cash, except where required by law.
Additional Restrictions: Gift cards and store credit cannot be used in conjunction with certain promotions, discounts, or special offers unless otherwise stated.
By purchasing or using a gift card/store credit from freddystore.co.uk, you agree to these terms and conditions.
Mobile Terms of Service
Freddy UK
Last updated: Sept. 30, 2025
The Freddy UK mobile message service (the "Service") is operated by Freddy Store Limited (Company No. 14272568) (referred to as “Freddy,” “we,” “us,” or “our”) (“Freddy UK”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Freddy UK’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Freddy UK through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Freddy UK. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to FREDDY or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Freddy UK mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to FREDDY or email hello@freddystore.co.uk.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
FREDDY REWARDS PROGRAM TERMS & CONDITIONS
Welcome to the Freddy Rewards Program ("Program"), provided by Freddy USA (referred to as "Freddy," "we," "our," or "us"). These Terms and Conditions govern your participation in the Freddy Rewards Program. By enrolling in the Program, you agree to comply with these Terms and Conditions.
1. Enrollment and Membership:
a. To enroll in the Freddy Rewards Program, you must create an account on our website.
b. Membership in the Program is free, and individuals must be at least 18 years old to participate.
2. Earning Points:
a. Points may be earned through various actions, including but not limited to making purchases, referring friends, and participating in other ways to earn
b. The number of points earned per action may vary and is subject to change without notice.
3. Redeeming Points:
a. Points can be redeemed for credit at checkout as specified in the Program.
b. The value of points may change, and we reserve the right to modify reward redemption eligibility during sale/ promotion or at any time without prior notice.
4. Expiry and Voiding of Points:
a. Freddy reserves the right to void or expire points at any time without notice.
b. Points may expire within 6 months or if you violate these Terms and Conditions.
5. Program Changes:
a. Freddy reserves the right to make changes or updates to any of the Freddy Rewards Terms & Conditions without any prior notice.
6. Termination and Suspension:
a. Freddy may terminate or suspend your participation in the Program for any reason, including but not limited to fraudulent activities or violations of these Terms and Conditions.
7. Privacy and Data Use:
a. Your participation in the Freddy Rewards Program is subject to our Privacy Policy, which can be found on our website.
8. Contact Us:
a. If you have any questions or concerns regarding the Freddy Rewards Program or these Terms and Conditions, please contact us at support@freddystore.co.uk
By participating in the Freddy Rewards Program, you acknowledge and agree to these Terms and Conditions. Freddy reserves the right to interpret and enforce these Terms and Conditions at its sole discretion.
Thank you for being a valued member of Freddy's Rewards Program!
SMS Promotion VAULT25
The promotion is £25 OFF, minimum purchase of £100 starting 30 September 2025 until 2 October 2025. This offer does not apply to any other active promotion or discount. It also does not apply to purchases prior or after the promotion period.
FREE TOP PROMO (SEPT/OCT 2025)
The promotion is FREE top for purchases of selected pants from this collection https://freddystore.co.uk/collections/complete-the-set. Both the matching trousers and top must be added to the cart and purchased to get the top for free. This promotion is valid only during the promotion period. This offer does not apply to any other active promotion/offer. It also does not apply to purchases prior or after the sale period. Returns and exchanges are subject to our return policy on sale / discounted items https://www.freddystore.co.uk/pages/returns-exchange
FREDDY 40% OFF SALE
The promotion is 40% OFF on selected products. Discount will automatically apply on checkout.
This promotion is valid only during the promotion period. This offer does not apply to any other active promotion/offer. It also does not apply to purchases prior or after the sale period. Returns and exchanges are subject to our return policy on sale / discounted items https://www.freddystore.co.uk/pages/returns-exchange
SHORTS BUY 1 GET 1 FREE Promotion
The promotion is Buy 1 Get 1 Free on shorts, the item with the lower price will be the free item. The promotion will automatically apply at checkout, please ensure at least 2 items will be added to cart to get 1 item free. This offer does not apply to any other active promotion/discount. It also does not apply to purchases prior or after the sale period. Returns and exchanges are subject to our return policy https://www.freddystore.co.uk/pages/returns-exchange
1 Year worth of Freddy Giveaway
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The promoter is Freddy Store Limited dba Freddystore UK (“Promotor”)
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By participating in this Competition, the participants accept these Terms and Conditions which includes the Promotor’s Terms of Use, and acknowledge the Privacy Policy. Any violation of these Terms and Conditions may result in disqualification. In the case of conflict between these Terms and Conditions and any other materials arising from or in connection with this Competition, these Terms and Conditions shall prevail.
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This Competition commences on 18 September 2025 GMT, and closes first week of December (“Promotion Period”).
How to Enter
1. To enter:
a) Each participant must be a United Kingdom resident aged 18 years or above;
b) a participant (“Entrant”) must register their email address and/or SMS number (for double entry) through the website pop up form. By entering, you agree to receive Freddy emails/SMS
2. The Promoter reserves the right to (a) verify the validity of entries and participants; (b) disqualify any participant whose entry is not in accordance with these Terms and Conditions, or who otherwise committed misconduct or fraud. The Promoter’s decision is final and no communication will be made for such a decision or related process.
3. Employees and contractors (and their immediate family members) of Freddy UK, their related companies, subsidiaries and all agencies associated with this Competition are ineligible to enter.
Prize & Determination
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There shall be x1 (one) winner of £1,000 Freddy Gift card and x10 (ten) winners of £100 gift cards, amounts are face value and inclusive of any applicable taxes. The use of the gift card is subject to the Promoter’s gift card terms and conditions.
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This Competition is a game of chance. Skill plays no part in determining the winner. The winner will be randomly drawn by Freddy UK
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All entries must be independent to be deemed as valid. Entries must not have been published previously and/or have been used to win prizes in any other competitions whether with us or otherwise.
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The winner will be notified by email within 7-14 days after the end of the giveaway period, and will be contacted using Freddy’s official email. The prize will be delivered to the nominated email addresses of the winner. Important: The winner will be announced only via our official accounts. We will never ask you to click on external links, provide financial details to claim your prize. Please stay alert to fake or impersonator accounts.
We accept no responsibility or liability for any loss, damage, or harm resulting from interactions with fraudulent profiles or third parties claiming to represent us. Participation in this giveaway is at your own risk, and it is your responsibility to verify all communications come from our official account.
General
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Participants shall be responsible for the entry and entry content (“Entry”) which they submit. The Promoter shall not be liable in any way for such entry to the extent permitted by law. Participants warrant and agree that (a) they will obtain prior consent from the Entrant for the provision of his/her details to the Promoter; (b) they will obtain prior written consent from any person who has jointly created or has any rights in the Entry to the uses and terms provided in these Terms and Conditions; and (c) they will comply with all relevant laws.
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All intellectual property rights in the Entries become the properties of the Promoter. Participants further consent to the Promoter using and sub-license the participant’s name and Entry in any media perpetually without remuneration for the purposes of delivering and promoting this Competition, and marketing. Participants further consent to the Promoter disclosing the participant’s personal information and Entry collected to any government authority (if required by law).
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If, for any reason, this Competition cannot be proceeded as a result of improper interfering, fraud, technical difficulties or other cause beyond the reasonable control of the Promoter, to the extent permitted by law the Promoter reserves the right: (a) to disqualify any participant who improperly interferes with the entry process; and/or (b) to cancel, terminate, modify or suspend this Competition.
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To the extent permitted by law, the Promoter makes no warranties, representations or guarantees, express or implied, in fact or in law, as regards this Competition.
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The Promoter does not exclude any rights or remedies in respect of goods/services which cannot be excluded, restricted or otherwise modified by law including any consumer guarantee under United Kingdom Consumer Law (please see the Promoter’s refund and return policy).
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The Promoter shall not be liable for any loss or damage whatsoever which is suffered (including, but not limited to, indirect, consequential or special loss) or for personal injury which is suffered or sustained, in connection with or arising from this Competition. Examples include but not limited to (a) any entry or prize that is incorrect, invalid, disqualified, cancelled, late, delayed, lost, altered, damaged or otherwise interrupted (whether before or after their receipt by the Promoter); (b) any technical issues (whether or not under the Promoter’s control), unauthorised access or improper interference; (c) winner’s tax liability arising from or in connection with this Competition; or (d) use of a prize by the winner, except if such liability cannot be excluded by laws.
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Without limiting any other terms herein and to the extent permitted by law, the participant indemnifies the Promoter for any breach of the above terms, conditions or warranties.
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The Promoter’s failure to enforce any of its rights at any stage does not constitute a waiver of the same.
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Any costs associated with submitting the Entry is the participant’s sole responsibility and is dependent on the Internet service provider used.
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These Terms and Conditions shall be governed by the laws of United Kingdom
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If you have any questions regarding this Competition, the Promoter may be contacted by email at support@freddystore.co.uk
Release:
By entering this competition, all Participants agree to release, and hold harmless the promoter together with any and all of its promotional partners (each a “Promotional Partner”) and its and their respective parents, affiliates, subsidiaries, assigns, directors, officers, employees, and agents, including advertising and promotion agencies, and any other organizations/entities/persons related to the Competion associated with the Promoter or taking part in the Competition (collectively, “Releasees”) harmless from any and all claims, injuries, damages, expenses, or losses to person or property and/or liabilities of any nature that in any way arise from participation in the Compeition, including without limitation (i) any condition caused by events beyond Releasees’ control (ii) any injuries, losses, or damages (compensatory, direct, incidental, consequential, or otherwise) of any kind arising in connection with or as a result of participation in the Compeition other than those caused by the willful negligence or intentional misconduct of a Releasee; and (iii) any printing or typographical errors in any materials associated with the Competition