Shipping and Delivery

**Free Shipping may be turned off during Sale/ Promotions

We ship to the following United Kingdom regions: England, Wales,  Scotland and  Channel Islands (Guernsey and Jersey) and the Isle of Man. We also ship internationally to Australia, New Zealand and USA.

We utilise Royal Mail Delivery service on all UK domestic orders and Royal Mail International on overseas orders.

Please expect your order to be dispatched within 1-2 business days from purchase date from our warehouse located in United Kingdom. 

A Shipping confirmation will be sent to you via email with your tracking information once your order has been dispatched.

Bought during a sale, peak season or over Christmas? Please allow up to 5 business days for your order to be shipped.

If your parcel is returned to us due to an incorrect address or marked unclaimed, a new shipping fee will apply for redelivery of your order.

 

Please note international customs duties, shipping costs and sales taxes are non-refundable.

Customs (International Order)
Your parcel may be subject to customs duties, VAT, taxes or clearance. This may vary for each country and any charges will be paid by the customer.

Help
If your Freddy order is delayed, missing or damaged in shipment, we recommend calling your local courier and quoting your tracking number. Delays in delivery due to courier delay or unforeseen circumstances, such as natural disasters, delivery company strikes or custom clearance issues are beyond the control and responsibility of Freddy. If you need any assistance, contact us at support@freddystore.co.uk